Terms, Conditions & Privacy Policy

Privacy Statement

Paige Hamilton Design is committed to protecting your privacy. We do not collect or maintain any information about how you as an individual use our website nor do we share or offer this information to other companies. We do not rent or exchange email addresses or telephone numbers, and we have no plans to do so in the future. We maintain contact information in our own records only so that we can contact you. We may use this information to periodically notify you about new services or special offers. If you would rather not receive this information, you may send an e-mail to info@paigehamiltondesign.com and type "unsubscribe" in the subject line.

Paige Hamilton Design uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us, to contact you about specials and new products and to understand the shopping habits of our customers to better serve them in the future.

Any materials sent to www.paigehamiltondesign.com will be considered confidential and will become the property of Paige Hamilton Design. Paige Hamilton Design will send personally identifiable information about you to other companies or people when: We have your consent to share the information; We need to send the information to companies who work on behalf of Paige Hamilton Design to provide a product or service to you (eg. Giving the shipping company your address for shipping a merchandise to you).

We DO NOT RELEASE any information about you to other companies. To have your name removed from this list, please send an email to info@paigehamiltondesign.com and type “unsubscribe” in the subject line. Please provide us with the exact email address you used to register or to order with us and we will make sure your name and address is removed from the list. When you visit www.paigehamiltondesign.com, we do not collect your name, email or any other personal information until you register or place an order with us.

After you place an order at www.paigehamiltondesign.com, we use your information to process your order. You will receive an email confirmation with UPS tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.

 

 Site Content

The contents of our Website, and the Website as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our website) use by the users of our Website. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Website, or any related software.

All user comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Paig Hamilton Design, Inc. on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, "Comments") shall be and remain Paige Hamilton Design property.

 

 Security

Paige Hamilton Design, Inc. has taken measures to ensure that shopping at Paige Hamilton Design is a safe and enjoyable experience for our valued customers. We use Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online is just as safe as giving your credit card number over the telephone. Additionally, any information you provide us is maintained in private files on our Web server and is not shared with third parties.

The SSL protocol has become the universal standard on the Web for authenticating sites and for encrypting communications between users and Web servers. With SSL, all information is encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet.

In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering - that is, for automatically determining whether the data has been altered in transit. This means that customers can confidently send private data, such as personal information, to our website, trusting that SSL keeps it private and confidential.

To double-check for security, you can tell that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on our checkout pages.

 

Transactions

We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

 

Product Color Descriptions on Website

We make every effort to accurately display the actual color of the items we sell. Due to the variety of different browsers and monitors, some color discrepancies may appear.

 

Return Policy

Paige Hamilton Design takes great pride in our products and customer service and is dedicated to offering the highest quality merchandise. If you are not satisfied with your order, we will exchange your purchase, give you a store credit for items in unused condition (shipping costs are excluded), or a refund in the form of a corporate check within 14 days of receipt. In order to process a return or exchange, please read the exchange/return guidelines below and note:

All Items must be returned in their original, 100% re-sellable condition

Customer is responsible for return shipping

 

Exchange/Return Guidelines

A return authorization must be requested in writing or by email. Once we receive your request, we will provide you with a Return Authorization Number (RA#) and an address of where to return the goods. No returns will be accepted without a return authorization number (RA#) written on the outside of box.

E-mail your exchange/return request to info@paigehamiltondesign.com. Please let us know if you would like to exchange your merchandise or receive store credit. If you would like an exchange, please let us know what item you would like to exchange it for. Be sure to include your name, shipping address, and phone number in the email.

Returns/exchanges must be processed within 14 days of receipt. Due to the nature of holiday gift giving, any customers who purchase items between November and December will have until January 10th to request a return/exchange.

Be sure to return your purchase in hard box with secure packaging, write the RA# on the outside of the box, and include a copy of the original invoice (if you received this as a gift, please let us know the name of the person who purchased the gift).

We encourage you to send all returns via UPS or FedEx insured. We are not responsible for lost or damaged shipments.

The items listed below are not eligible to be returned:

  • Products sold at a discount of 40% or greater are considered final sale and may not be returned or exchanged.
  • Products purchased from one of our retail locations (instead, please contact the store where purchased),
  • Products that have been washed, worn, damaged or altered in any way.

 

PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING OUR PRIVACY & POLICY TERMS: (310) 838-8282